Helpdesk & Troubleshooting

• On-call tech support – Fast fixes for “it was working yesterday.” (Because of course it was.)
   
• Device tune-ups & cleanup – Remove junk, speed things up, and silence fan noise that sounds like a jet engine.
   
• Software installs & updates – From Office to oddball apps—done right, without surprise toolbars.
   
• Email setup & migrations – Gmail, Outlook 365, custom domains; your inbox, but civilized.
   

• Wi-Fi design & optimization – Dead zones brought back to life; streaming without buffering bingo.
   
• Router & firewall setup – Secure, stable, and labeled so “Do Not Touch” is actually optional.
   
• Guest networks & parental controls – Give visitors internet, not access to your baby photos or financials.
   

• Antivirus/EDR deployment – Real protection that doesn’t nag you every six minutes.
   
• Password managers & MFA – 1 password to rule them all (plus a code to keep trolls out).
   
• Security health checks – Spot risks, fix gaps, and send a simple “what we did” report.
   

• Automated backups (local & cloud) – Because “I thought it was saving” is not a strategy.
   
• Disaster recovery planning – If the worst happens, you’re back in business before the coffee gets cold.
   
• Data restores – Files, email, that one spreadsheet named “FINAL_v9_REAL_FINAL.xlsx”.
   

• Google Workspace / Microsoft 365 – Setup, licensing, and smooth migrations that don’t break calendars.
   
• Slack/Teams enablement – Channels that make sense, notifications that don’t ruin your day.
   
• Shared drives & permissions – The right people see the right stuff—what a concept.
   

• Okta/Azure AD basics – SSO and user lifecycle so onboarding doesn’t take three Tuesdays.
   
• Account provisioning & offboarding – New hires ready on Day 1; termed employees lose access on time, every time.
   

• Mac/Windows setup & fleet care – Standard builds, encrypted drives, and updates that don’t surprise you mid-presentation.
   
• Printer & peripheral wrangling – Yes, even the printer that only jams on Thursdays.
   
• Mobile device setup (iOS/Android) – Email, apps, and policies without turning phones into paperweights.
   

• Secure smart-home setup – Cameras, locks, thermostats—useful, not creepy.
   
• Voice assistants & hubs – “Hey Assistant, don’t order 12,000 sponges.” Guardrails included.
   
• Home office ergonomics & cabling – Fewer cords, fewer complaints from your shoulders.
   

• POS selection & setup – Match your workflow, not the salesperson’s quota.
   
• Network, receipt printers & payment terminals – Taps, chips, swipes—no drama.
   
• Vendor coordination – I speak fluent “support ticket.”
   

• Domain, DNS & SSL setup – Yourname.com works, renews, and stays secured.
   
• Email deliverability tune-ups – SPF/DKIM/DMARC so invoices land in inboxes, not the void.
   

• 1:1 or group training – Plain-English sessions; zero condescension, some dad jokes.
   
• Simple SOPs & how-to guides – Screenshots, big arrows, and steps that make sense.
   

• New office / home office build-outs – From floor plan to first Zoom call.
   
• Email & file migrations – Terabytes moved with minimal tears.
   

• Acceptable use & onboarding kits – Real-world rules people will actually follow.
   
• Incident response basics – Who calls who and what to turn off (hint: not the server).